Chat in the app
Open the app and tap Help. Your account details are attached, so you won’t need to repeat yourself.
7am–11pm, every day. Average wait under two minutes.Help without the hold music
Chat with our support team in the app. We can already see your plan, numbers and recent payments, so you won’t need to explain twice.
Get the app
Send us a message
Tell us what’s happening and we’ll get back to you by email. If your phone is lost or stolen, pause your line first.
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
Making a complaint
We want to put things right. Here’s how our complaints process works. Read our full complaints code.
- 1
Tell us
Contact us in the app, by email or by post and say you’d like to make a complaint.
- 2
We investigate
We’ll acknowledge it within [X] working days and aim to resolve it as quickly as we can.
- 3
Independent review
If it isn’t resolved within 8 weeks, or we reach deadlock, you can take it to [ADR scheme name], free of charge.
Accessibility support
We can provide bills and contracts in large print or Braille, and support calls through Relay UK. Email [email protected].