Help, without the hold music
Real answers, fast. Start with the coverage checker or jump straight to a topic below.
Frequently asked
01Do I really pay nothing extra to roam?
Correct. In every destination on your plan, calls, texts and data cost exactly what they do at home. Nothing extra. No daily passes, no bolt-ons, no surprise charges when you land.
02Can I make and receive calls abroad?
Yes. Your number works everywhere we roam. Call home, take calls, send and receive texts. It all behaves exactly as it does in the UK.
03How does the eSIM work?
Download the Omax app, choose a plan and activate an eSIM in under two minutes. No shop visit and no plastic SIM, so you can be connected before you leave the house.
04How do I keep my current number?
Request a PAC code from your old provider and enter it in the Omax app when you activate. Your number moves across within one working day.
05Can I cancel whenever I want?
All plans are 30-day rolling. Give us 30 days notice from the app and you can leave with nothing more to pay.
06What if I lose signal abroad?
Turn on Wi-Fi calling in the app and you can make and take calls over any Wi-Fi network, anywhere in the world, at no extra cost.
Live chat
Chat to a real person 7am–11pm, every day. Average wait under two minutes.
Call us
Free from any Omax phone. Dial 789, or 0333 000 0789 from any other line.